Policy Information

General Policies
All clients new to a service at True Expressions must fill out an intake form and sign a waiver. Please allow an extra 10 minutes upon arrival if attending a first-time service. Alternatively, forms can be printed and filled out at your convenience click Client Intake Forms in the drop-down menu.

When booking multiple services ahead of time a 25% cost of service fee will apply to hold your spot, the fee may be paid all at once or up to of 48 hours before each service, after that if fee is not paid you will lose your spot. The fee will come off your total the day of your appointment. The fee is non-refundable after 48 hours before your appointment.

Any clients under the age of 18 must always be accompanied by a parent or legal Guardian.

Please be aware that on occasion Danielle may be running behind unexpectedly due to a situation arising that needs immediate attention during a service. This could mean a potential wait time longer than expected or that your service may go over the intended time slot. In this case a late fee will not be charged. Danielle will try her best to call and inform before your arrival to let you know or inform you during your appointment that your service may run longer than intended. This is to ensure that every effort will be taken to respect your valued time and that every service is delivered with the proper care and attention needed.

Some services may be available on site for an added fee of $25, some conditions apply please contact for more information.

All paid services are final sale, if you are unhappy with your service in any way, verify where the correction is needed, and moderations will be done for free within 48 hours from the time you have received your services. However, should you change your mind about a service this policy is in exempt. For instance, it has been decided for blue nail polish to be applied instead of the red colour that has been previously applied as per original request. Any corrections or moderations requested to be done after 48 hours of received services will be paid for at the clients’ expense.

Covid-19 Safety Measures
Please have a mask on upon entering and please continue to wear for the duration of the appointment. Hand sanitizer will be given at the door and a small questionnaire will be asked to ensure a save visit. You may be asked to wash your hands before your service begins with provided soap and clean towel. Only one client at a time however if the client is under the age of 18 the client must be accompanied by one parent or legal guardian. Cash is always accepted however it is best that payment is done electronically.

True Expressions always has and always will take pride in cleanliness, at your service it is guaranteed that a safe sanitary environment will be provided. Ensuring the proper disinfection of used tools, equipment, furniture, supplies and everything else a client could potentially come into contact with. All disposable items will be completely discarded of. All linens used at service are freshly washed and bleached and set to be laundered after each use.

Cancellation and Late Policies
If you do not come to your appointment or if you are to cancel within 48 hours of your appointment you will be subject to a fee of $25 that must be paid before your next service. Subsequently, any last-minute cancelations or rescheduling will result in a mandatory $25 Booking Reservation Fee for all future appointments. Under no circumstances will the $25 dollars be refunded within 48-hours of cancellation. If you fail to cancel an appointment and do not show up 100% cost of service will apply. It will be of no problem should you choose to ask for a confirmation text message of appointment prior to service.

If you believe you may be late please call ahead of time. Service will be shortened and completed within the remaining time of your appointment slot however will still be charged full price of service. Because quality is especially important at True Expressions, being too late may result in not being able to accommodate your service. In that scenario your appointment would need to be rescheduled and a $25 fee will be applied and must be paid before next service. Please allow extra time and plan accordingly for the weather, public transportation schedules also consider potential road closures, traffic, and construction issues. Thank you kindly and your understanding is greatly appreciated!

For fairness and safety of the client and True Expressions, there will be absolutely no exceptions to the policies. Thank you kindly for your cooperation and understanding and for your support!